Legal
Privacy Policy
Last updated: August 2026. This page explains how we collect, use, and protect your personal information.
This Privacy Policy explains how Co-Travel (“we”, “our”, “us”) collects, uses, stores, and protects personal data in accordance with the EU General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679 and applicable EU data protection laws.
Co-Travel is a travel agency offering guided tours in Albania. Our customers are primarily located in the European Union (EU) but not only, and we are fully committed to protecting their personal data.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Co-Travel.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to Albania.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Co-Travel, accessible from https://co-travel.al
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Co-Travel is the Data Controller for the purposes of the GDPR.
If you have any questions about this Privacy Policy or wish to exercise your rights, you may contact us at:
- Email: info@co-travel.al
- Address: Rruga G’juhadol, Lagjia Perlat Rexhepi, Shkodër, Albania
- Phone: +355 68 420 4200
Collecting and Using Your Personal Data
Types of Data Collected — Personal Data: We do not collect personal data when you browse our website.
The website may process minimal technical data necessary for functionality and security purposes (such as server logs), which may include:
- IP address
- Browser type
- Date and time of access
- Pages visited
This data is used strictly for security, technical maintenance, and fraud prevention and is not used to identify individuals.
When Requesting a Quotation or Purchasing a Service: We collect personal data only when you voluntarily provide it, specifically when you request a quotation, book or purchase a guided tour, or contact us for service-related inquiries.
The data collected may include:
- Full name
- Email address
- Phone number
- Nationality
- Billing details (if applicable)
- Travel preferences and booking details
- Any additional information you voluntarily provide
We collect only the data that is strictly necessary to provide the requested service.
Legal Basis for Processing (Article 6 GDPR)
We process personal data based on the following legal grounds:
- Performance of a Contract (Art. 6(1)(b) GDPR) — when processing is necessary to provide a quotation or deliver a booked service.
- Legal Obligation (Art. 6(1)(c) GDPR) — where processing is required for accounting, tax, or regulatory compliance.
- Legitimate Interests (Art. 6(1)(f) GDPR) — for security, fraud prevention, and website protection.
We do not rely on consent unless legally required.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account and registration as a user of the Service.
- For the performance of a contract for products or services You have purchased or any other contract with Us through the Service.
- To contact You by email, telephone, SMS, or equivalent electronic communication regarding updates or informative communications related to functionalities, products, or contracted services, including security updates.
- To provide You with news, special offers, and general information about other goods, services, and events similar to those You have already purchased or enquired about, unless You have opted out.
- To manage Your requests to Us.
- For business transfers such as a merger, restructuring, or sale of assets.
- For other purposes such as data analysis, identifying usage trends, and improving our Service, products, marketing, and experience.
We may share Your personal information in the following situations:
- With Service Providers — to monitor and analyze the use of our Service, and to contact You.
- For business transfers — in connection with negotiations of any merger, sale of Company assets, financing, or acquisition.
- With Affiliates — who will be required to honor this Privacy Policy.
- With business partners — to offer You certain products, services, or promotions.
- With other users — when You share personal information or interact in public areas of the Service.
- With Your consent — for any other purpose You authorize.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements: The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- Email: info@co-travel.al
- Address: Rruga G’juhadol, Lagjia Perlat Rexhepi, Shkodër, Albania
- Phone: +355 68 420 4200
- Website: https://co-travel.al